EVENT PLANNING – MARKETING – WEBSITE DESIGN – BUSINESS DEVELOPMENT
Pink Penguin Events & Marketing
take advantage of 30 years of expertise
DELIVERING EXCEPTIONAL CUSTOMER SERVICE
My whole business is based on referrals from satisfied customers. How? Because I deliver services far above the expectations – it is at the core of what I believe and what I teach.
Customer service is often overlooked in business, but it is one of the most important qualities a company can have. It can be the deciding factor of success or failure, as customers can easily tell if a business values it or not. To ensure success, businesses must create strategies and structures that prioritize customer service, and this must extend to staff.
If staff are not properly trained and encouraged to provide great customer service, it will show. A customer service-oriented culture should be embraced by everyone in an organization, from the CEO to the frontline staff.
The most important thing about owning or managing a business or organization is having the capability and insight to see when things are going wrong, owning your responsibility (or your businesses’ responsibility), and solving the problem – embracing this philosophy means you are better off than most businesses and organizations.
- See It – Own It – Solve ItOne of the main issues I see when evaluating a business’s culture is the inability, or unwillingness, to acknowledge and address problems. As we all know in our everyday lives, if you don’t acknowledge a problem, you can not change, grow or improve. This can be devastating for a business or organization and it exists more than not.
Interested in the Northstate Rainbow Chamber of Commerce?
We are starting a Rainbow Chamber of Commerce group in Chico for Butte, Glenn, Tehama and surrounding counties for LGBTQ+ owned and friendly businesses and organizations.
Celeste is very professional and super easy to work with. I was able to share my vision and she created exactly what I wanted my website to look and feel like for my new business.
Chico Community Midwives
Celeste’s ability to see the bigger picture and skillfully zoom in on the fine details is enough to benefit any organization. You’re getting a consultant that genuinely cares about your businesses’ success.
Chico State University
Celeste is so easy to work with! Very much a jack of many trades as well, so what she can offer is quite diverse. She was quick to respond to our needs, professional, adaptable and flexible.
Supportive Conception Surrogacy Agency
providing business and organization support for 30 years